Support

» Support

Support

Our support and update agreement comprises all our updates and new versions of the programs without any extra cost and support will be given according to the terms in the agreement.

In our commitment we include:
 

	support to system managers and technicians for maintenance
	support to users in questions concerning software functions
	updates of the software
	continuous improvements of the functionality of the system
	to secure the development of the system in the long term
	support is accessible on the Internet or in the traditional way.

In our concept we include:
 

	support in their work with our systems to all users
	support on our products concerning matters dealing with installations and functions
	support to users by phone, fax and e-mail.

Support agreement
Netforms AB provides a support and and update agreement valid for 12 months. The agreement will subsequently be renewed automatically if the agreement has not been cancelled at the latest three months prior to the date of renewal.

Uppdates
All customers with a support and and update agreement have access to all updates of applicable programs and program suites. Access will be granted to our password-protected webpage to download updates. Updates can also, if required, be provided in other ways.